Off the Chest Inc. shirt logo

Frequently Asked Questions

What brands do you print on?
For men's t-shirts, customers have a choice between the Gildan 2000 Ultra Cotton T-Shirt and the American Apparel 2001 Fine Jersey T-Shirt. All women's t-shirts are printed on the American Apparel 2102 Fine Jersey T-Shirt. For long-sleeved shirts, men’s are printed on the Gildan 2400 Ultra Cotton Long Sleeve T-Shirt and women’s are on the Bella 6500 Long Sleeve Crewneck Jersey T-Shirt. All hooded sweatshirts are printed on the Hanes F170 Ultimate Cotton Hooded Sweatshirt, and tank tops are printed on the Gildan 2200 Ultra Cotton Tank Top.

How are the shirts printed?
Off the Chest’s shirts are printed using Direct-to-Garment (DTG) printing. DTG is a textile printing technique that prints an image directly onto a garment through what is essentially a modified edition of a conventional ink-jet printer. The result is different from a screen-printed shirt since the ink is directly applied to the material as opposed to going through a screen, which gives the design a slightly more vintage or faded look.

Why are the prices different between designs printed on the same shirt style?
Depending on the color of the ink and the shirt it’s printed on, some shirts require the printing of a white underbase. The extra charge covers this printing technique, which ensures that the colored ink will be vibrant and not get absorbed by the fabric. Also, printing on the front and back of a shirt will add to the price.

Do you accept requests for new shirt designs?
All of our shirts are original Off the Chest designs, but we love hearing new shirt requests and suggestions from our customers. So if you have a shirt request, please send a message on the Contact page or email us at info@offthechestshop.com, or use the Facebook page.

Is there more information for shirt sizes?
Please refer to the links below for more sizing information.

Gildan 2000 Ultra Cotton T-Shirt
American Apparel 2001 Fine Jersey T-Shirt and TR401 Tri-Blend Track T-Shirt (Men's)
American Apparel 2102 Fine Jersey T-Shirt (Women's)
Gildan 2400 Ultra Cotton Long Sleeve T-Shirt (Men's)
Bella 6500 Long Sleeve Crewneck Jersey T-Shirt (Women's)
Hanes F170 Ultimate Cotton Hooded Sweatshirt
Gildan 2200 Ultra Cotton Tank Top

How should I take care of my shirt?
The best way to take care of your shirt is to turn it inside out before washing, wash it in cold water, and either air dry it over a towel rack or use low heat in the dryer. Don't use hot water in the washer or high heat in the dryer. Following these instructions will keep your shirt in good shape and the design in the best possible condition.

What if I notice a residue around the design on the shirt?
Some shirts may have some visible remnants of a pre-treatment around the printed area when they’re initially received, but it will wear off after one or two wash cycles.

Do you ship internationally?
Yes, we ship to over 160 countries. Please note that orders shipped internationally are subject to regular customs, duties and fees levied by the destination country.

How long does shipping take?
Domestic orders usually ship in 3-5 business days and take an additional 3-5 days for delivery. Shipping time for international orders will vary depending on the destination country, but please allow 3-4 weeks for delivery.

What shipping method do you use?
Domestic orders are shipped via USPS First Class, and international orders are shipped via USPS First Class International.

How much does shipping cost?
It depends on your location and the weight of your order. T-shirts, long-sleeved shirts and tank tops shipped domestically have a $4.99 shipping charge if they’re shipped alone and a $2.99 charge if they’re shipped with other items. Hooded sweatshirts ship domestically for $9.99 alone and $7.99 with other items. For international orders, shipping charges vary greatly and the best way to figure out the cost is to go to your shopping cart, select your country and click “Update Cart,” and the shipping charge for your country will be added to your total.

Is shipment tracking available?
Yes, all orders are sent via USPS with delivery confirmation. Upon shipment, an email containing tracking information is sent to each customer. Occasionally, shipments to international destinations cannot be tracked once they leave the United States; therefore, please allow 3-4 weeks for international shipments as they may be held before customs clearance.

Is shipping insurance available?
Yes, insurance is available, but by default, all orders are not insured unless insurance is requested by the customer. Please email us at info@offthechestshop.com if you’d like to insure your shipment.

How secure is this website?
Off the Chest uses Stripe for payments. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. 

What forms of payment do you accept?
We gladly accept all major credit cards including Visa, MasterCard, American Express, Discover, Diners Club, and JCB.

How will I know when Off the Chest releases a new design?
All new releases will be announced on both Facebook and Twitter, so be sure to Like us on Facebook and follow us on Twitter (@offthechestshop).

What if there is something wrong with my order?
Please contact us immediately at info@offthechestshop.com and we will respond as quickly as possible.

What is your return policy?

Your satisfaction is very important to us, and we do everything in our power to deliver a great product. In any return situation, the shirt must be unworn and still have the tag on. Shirts that no longer have the tag on cannot be exchanged or refunded. Since we print the shirts on-demand, as they're ordered, if the customer receives a shirt and decides they'd like a different size or shirt style than what they ordered and received, they will be given a discount code for 50% off for the replacement shirt. The customer is then asked to ship the original shirt back to Off the Chest, and is refunded for the shipping charges.

If there is a problem with the product other than a desired size change, it may be refunded or exchanged for a new product that will be printed and shipped to the customer at no extra charge. Just email us at info@offthechestshop.com to request an exchange or refund, and include a photo of the shirt with its packing slip. Determination of the problem will be made by Off the Chest. Customers are responsible for return shipping charges. Off the Chest is not responsible for lost shipments.

Other questions?
For additional information about Off the Chest Inc., please use the Contact page or send an email to info@offthechestshop.com.